Dont worry this is the most common error for an Epson Printer when using Ink Refill cartridges or Compatible         Epson Ink Cartridges. It doesnt mean there is a problem with the printer and is very easy to solve.



How to fix Epson Refills or Epson Compatible cartridges not being recognised

  1. Remove the cartridge/s you have just installed and turn the printer off for 30 seconds. This resets your        printer memory.
  2. Check the copper banding on each of the cartridges. This is their contact chip and what communicates                with the printer. Give them each a gentle wipe with a cloth to ensure they are clean and dust free.
  3. Reinstall the cartridge into your machine.

This should remove your recognition error 99% of the time.

Tips to avoid compatible Epson cartridges that cannot be recognised

Try to avoid installing more than 1 cartridge at a time.Ensure you remove the little plastic part at the top of the cartridge and remove the yellow tab that covers the air hole. If just one cartridge has a recognition issue, the         printer may alert you that all have a problem and you end up replacing cartridges perfectly able to print!

If the problem still persists it could be just a chip fault on one particular Epson compatible cartridge, simply drop     back into Cartridge Plus Naas where we can check and replace any faulty cartridges.